Post-Delivery FAQs

Our experts have put together a list of the frequently asked questions we receive from our customers post-delivery. We hope these are of help, however should you need any further assistance please don’t hesitate to contact us.

 

HOW DO I WASH MY FABRIC?

For detailed instructions on how to care for your fabric, please read our fabric guide here.


WHY DOES IT LOOK LIKE THERE ARE PRESSURE MARKS ON MY VELVET FABRIC?

If you have ordered velvet, due to the nature of this fabric, newly made velvet furniture usually needs time to condition in the atmosphere after unpacking. During this time the pile will relax and lift, improving the richness and the lustre of the velvet. If any pressure marking continues to persist, a light steaming or gentle brushing in the direction of the pile will remove any remaining marks.


WHY IS MY SEAT HEIGHT SLIGHTLY DIFFERENT TO THE WEBSITE?

Seat heights will vary slightly depending on which of the three seat cushions (reflex foam, siliconized hollow fibre or feather-wrapped foam) were used in the photoshoot of the design, during which the measurements quoted on our website were taken.


WHY ARE MY SEAT CUSHIONS FIRMER THAN EXPECTED?

Seat cushions will take time to soften as the furniture is used. The more the furniture is used, the quicker this will happen but if used regularly you should notice them soften within a few weeks.


HOW DO I MEASURE MY SOFA BED OR BED MATTRESS DEPTH ACCURATELY?

Measurements for mattresses must be taken from the overall depth of the mattress and not the border depth. To do this accurately, a long object or ruler should be placed across the middle underneath of the mattress and a second one across the middle top and the gap between the two objects/ rulers measured.


HOW DO I INSTALL OR REMOVE MY SOFA BED MECHANISM IN THE FUTURE?

Our sofa bed actions are approximately 20kg so would suggest two persons are present.

To remove the mechanism:

  • Remove all cushions from the sofa bed
  • Open and remove the mattress from the sofa bed action, before re-closing it
  • Tie the mechanism closed to prevent it springing open during removal
  • Using a 13mm spanner, release the 4 bolts (2 either side) attaching the mechanism to the frame
  • Lift the front of the mechanism to release the front section
  • Then pull towards you, to release from the back, take note on which slot the rear bolts are on

To re-install, do the reverse of the above.

HOW DO I OPEN AND CLOSE MY SOFA-BED (NON-APPLEY)?

To open your sofa bed please follow the below:

  • Take the seat and back cushions off
  • Pull the piece of material over the sofa
  • Pull at the frame where there is a gap for your hand
  • Pull it up and out
  • There are 2 bars: Pull the leg slightly. It may be quite stiff so please use a good amount of force, however it will loosen after it has been used a few times
  • When that raises slightly pull the mechanism for it to come away from the mattress
  • Pull the mechanism right over until the leg touches the ground

To close your sofa bed please follow the below:

  • Do the opposite to each step above and in the reverse order

Should you have any difficulties opening the mechanism for the sofa bed, please do double check that the transit tie (keeping the mechanism tied together during delivery) has not mistakenly been left on by the delivery team. You can check this by turning the sofa bed onto its back. If the tie is still on it will be visible underneath the mechanism and should be cut off before attempting to open the sofa bed mechanism.


HOW DO I TAKE THE REMOVABLE ARMS ON AND OFF MY FURNITURE?

Due to the weight of the sofa bed we recommend at least two people do the below.

To take the arms off:

  • Each arm is attached using four bolts (two at the front and two at the back)
  • To remove the arms unscrew the bolts on each arm - each one should turn using fingers only to begin with. If it doesn’t, try again but do not force the bolt round or push the bolt in hard
  • Arms should now be free from the sofa bed

To put the arms back on:

  • Stand the arm up vertically where the bolts need to be screwed back in
  • Screw the bolts that are attached to the arm back onto the frame of the sofa bed - take great care to engage the bolts properly
  • Repeat with the other arm

HOW DO I OPEN AND CLOSE MY APPLEY SOFA BED?

To open your Appley sofa bed please follow the below:

  • Stand in front of the closed Appley, facing the design
  • Lift the foot end up to approximately 45 degrees, until you hear a click
  • Place the foot end back down on the floor
  • Pull from the foot end towards you until the Appley folds down into the sofa bed position
  • Please note - The Appley will not lie perfectly flat without someone lying on it due to the spring mechanism required to open and close the design

To close your Appley sofa bed please follow the below:

  • Stand in front of the open Appley, facing the design
  • Lift the foot end up to approximately 45 degrees, until you hear a click
  • Place the foot end back down on the floor
  • Push, with reasonable force, from the foot end, away from you until the Appley folds back into the sofa position and you hear a click

If easier, please also find a video of how to open and close an Appley sofa bed here.

In the unlikely event that the issue stills persist after doing the above, please check that the Appley is not pushed up against the wall. If so, the product needs to be pulled away slightly. Please also check you do not have any loose rugs or carpets which are getting stuck in the mechanism.

Handmade Furniture Care Guide

Once your handmade furniture is delivered, we know you’ll want to care for it and keep it in the best condition. Our experts have put together a care guide to provide all the guidance you need to look after your design.

SOFA BEDS, SOFAS & ARMCHAIRS

  • FIRMNESS

    When your luxury sofa bed, handmade sofa or quality armchair first arrives your seat cushions may feel a little firmer than you’d expect. This is because they’ve just been handmade and need time to settle - with regular use they will relax and soften.

  • SUNLIGHT & RADIATORS

    Heat from radiators and direct sunlight may cause fabric to fade over time, so try to position your quality sofa bed, luxury sofa or handmade armchair out of the sun and away from radiators.

  • FUZZ

    Some fabrics, such as our brushed cottons and linens, have a layer of fibres on the surface that can pill or lint, like a jumper would. This is normal and will disperse in time, however you can use a de-fuzzer to speed up this process.

MONTHLY CARE

Our siliconized hollow fibre and feather-wrapped foam seat cushions require plumping regularly to retain their fullness. If you would prefer not to plump your cushions regularly then we recommend choosing our reflex foam seat cushions.

You can keep your seat cushions in the best shape by following the below

  • Brush your cushion to stimulate the pile to help with pressure marks and shading,
    especially on velvets. If you’ve chosen a leather, use a clean duster to wipe it down
    weekly instead of a brush

EVERY 3-6 MONTHS

  • Ease the cushion filling
    out of its cover

  • Plump and tease the fibres
    following the daily guide

  • Ease the filling back
    into its cover

  • Close the zip securely

  • Position the cushion
    back on your sofa bed, sofa or armchair

  • Use a low setting and brush attachment to remove dust particles, prevent soiling and help reduce any natural piling.
    Avoid using an industrial hoover or a high setting.

SOFA BEDS & BEDS

  • After delivery allow your sofa bed mattress
    or bed mattress to freshen and air for four hours
    once removed from the wrapping.

  • The springs and upholstery in your old mattress will
    have deteriorated over time, so your new mattress may
    feel a little firmer at first and take time to get used to.

  • Monthly

    Air the mattress by turning back the bed linen for a few hours.

  • Every 3-6 months

    Rotate or flip your mattress. One-sided or ‘no-turn’ mattresses should be rotated, so that the head end becomes the foot end. Two-sided or ‘turn’ mattresses should be flipped.

  • YEARLY

    Clean your luxury mattress with a soft brush or vacuum, but never use detergent or chemical cleaner as this can cause staining, bleaching and damage to your covers and fillings.

  • 10 YEARS

    Our mattresses are handmade to a high quality and only need replacing every 10 years.

If you have any further questions about caring for your luxury sofa bed, handmade sofa, luxury armchair or
mattress, then please call us on 020 8939 3800.