Our Showroom

Caring takes effort and it can’t be bought. Our care and our passion is how we deliver quality in everything we do. We care about our customers, our products, our service, our people, our communities and our environment. We believe the more we care, the more pride and satisfaction goes into every product we make and how we look after you, our customer.

We care greatly about our environment. To help us respect and protect it, as part of the Principles Of Fair Trade, we have put a set of measures in place:

• We use sustainable timber in our furniture frames, using wood from European sustainably managed forests. Forest stewards manage the landscape to prevent damage to eco-systems, watersheds, wildlife and the trees themselves
• We conscientiously source our fabrics, ensuring the mills we partner with use eco-friendly processes where possible. We have also partnered with FibreGuard and Staingard, which offer environmentally safe fabric protection with no harmful chemicals being released
• We conscientiously source all fillings for our seats, backs and mattresses, ensuring these are made as naturally and eco-friendly as possible
• We recycle our cardboard and plastic packaging once we’ve delivered your furniture. By 2030 we pledge to remove all plastic packaging, looking instead at alternatives such as potato starch packaging
• We recycle our fabric off cuts by gifting them to local community arts and crafts initiatives
• We recycle larger pieces of unused fabric by gifting them to local homeless shelters to make into blankets
• We keep our carbon footprint as low as we can and by 2028 have pledged to go carbon neutral, ensuring our delivery vans are electric and all the electricity we use is 100% renewable

We strongly believe in being ethical in everything we do, so we closely follow the globally recognised Principles Of Fair Trade:

• We seek to support smaller suppliers such as when sourcing our fabrics, whether these are independent family businesses or co-operatives, seeking to develop their skills and capabilities
• We aim to ensure there is clear communication and transparency at all levels of our supply chain
• We respect the environment, maximising the use of raw materials from sustainable managed sources; reducing energy consumption and using renewable energy when possible; and using organic production methods and recycled or easily biodegradable materials for packaging wherever possible
• We trade with concern for social, economic and environmental well-being; protecting traditional skills
• We ensure no child and forced labour, adhering to all national and local laws. In addition, we proactively seek and provide safe and healthy working conditions for all and look to support our local communities
• We are committed to non-discrimination, gender equality and freedom of association

We believe that a business should be about much more than making money. It should be an instrument of positive change - creating and sharing prosperity for all:

• Every year we donate eight pieces of furniture to independently owned hospices across the UK to help to allow families to spend their days and nights together as physically comfortably as possible
• We run a “Nominate A Star” scheme and donate four pieces of furniture a year. This scheme allows our customers to nominate and share inspirational stories about someone they believe is extraordinary and deserves a Willow & Hall piece of personalised, handmade furniture.
• We donate 5% of our profits annually to three charities, nominated and chosen by members of our team. Our three chosen charities we are proud to donate too are: Children with Cancer UK; Dementia UK; and Mind.